Privacy Policy

Privacy contact

Contact FrenchWise Academy at info@frenchwiseacademy.com for questions about how your information is used or to make a privacy request.

The Toronto address is for correspondence and packages only. Information may be processed internationally by people and service providers delivering academy services.

Information used to deliver your course

FWA may receive your name, contact details, learning level, goals, schedule preferences, messages, agreed class schedule, attendance and learning progress. Payment administration may involve invoices, payment references and receipts you provide. Avoid sending full bank statements, passwords or unnecessary financial information.

We use this information to answer inquiries, arrange demos and enrollment, deliver classes, communicate with you, administer payments and referral discounts, handle support or refund requests and maintain necessary business records.

Website forms and external services

The enrollment form prepares an email draft on your device. It does not automatically submit your details or save them in browser storage. FWA receives that information when you send the email or contact us through another channel.

Calendly calendars appear in the demo and contact sections and in the Free Demo booking window. Calendly receives booking information you enter and technical information needed to provide its service. Its own privacy terms apply to its processing.

Email providers, WhatsApp, class-meeting services communicated in your booking, Google Drive and payment providers process information needed for their services. PostScan Mail handles correspondence sent to the Toronto address. Provider processing may occur outside your country, under the provider’s applicable terms and safeguards. FWA does not promise that information is never shared with service providers.

The website uses externally hosted Google Fonts and an external background image. Those services receive connection information needed to deliver their content. The hosting service may maintain access logs. Calendly loads when you view a calendar or open the booking window; external services may use their own cookies and storage. No academy advertising analytics script or newsletter signup is included in this website.

Class recordings

Where a class is recorded, the recording may include voices, images, displayed names, screen content and contributions from the participants. Recordings support students’ personal learning and review.

Applicable recordings are shared through Google Drive with the relevant students and those providing the course, subject to successful recording and technical availability. Recordings are retained for 30 days from sharing. They must not be redistributed.

Before a recorded class, raise any recording concerns with FWA or your trainer so that available arrangements can be discussed. Avoid sharing unnecessary sensitive information in class.

Access, sharing and protection

FWA uses information for academy operations and makes it available to people and service providers involved in those activities. Information may also need to be disclosed to comply with a legal obligation or address a dispute. No website or communication service can guarantee absolute security.

Bank transfers are handled through the relevant bank or transfer provider; this website does not collect card details or process a payment. Use the invoice instructions and contact FWA if you are unsure about a request for payment.

Retention and your requests

The recording retention period is 30 days from sharing. Other student, inquiry, invoice and payment records are retained as needed for their stated purpose and applicable recordkeeping or dispute requirements. The appropriate period can differ by record type.

Email info@frenchwiseacademy.com to ask about information held about you, request correction or deletion, raise a privacy concern or discuss withdrawing permission for an optional use. FWA may need to verify the request. Deletion can be limited by ongoing course administration, legal recordkeeping requirements or disputes.

Adults only and policy changes

FWA enrollment is for adults only. If information about a minor has been supplied, contact the academy so it can be addressed.

FWA will communicate material changes affecting the use of student information and seek additional permission where required. Posting a revised policy does not by itself authorize a materially different use of information.