Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us, including when you:

• Fill out our contact or enquiry form
• Book a free demo class
• Enroll in a course
• Subscribe to our newsletter
• Communicate with us via email or WhatsApp

The types of information we may collect include your full name, email address, phone number, WhatsApp number, country of residence, current French level, and immigration goals.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and course questions
• Schedule and confirm your demo class or course enrollment
• Send you relevant course materials and study resources
• Send periodic newsletters and French learning tips (only if you opt in)
• Improve our website, courses, and overall service quality
• Comply with applicable legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party tools we use to operate our business (e.g., email platforms, payment processors). These providers are contractually bound to keep your data secure and may not use it for their own purposes.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In the event of a merger or acquisition, your information may be transferred, with equivalent privacy protections in place.

4. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience. These include:

• Session cookies: Temporary cookies that expire when you close your browser, used to remember your preferences during a visit.
• Analytics cookies: Help us understand how visitors interact with our site so we can improve content and usability.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All communications between your browser and our website use HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we securely delete or anonymise it.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent to marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@frenchwiseacademy.com.

8. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to external websites (such as IRCC, TEF Canada, or TCF Canada official sites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: